Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
No, you are not required to make a property Section 8 available -
Are you licensed?
Yes, we are licensed. -
Can I reach you after hours?
Yes, our office staff is able to be reached after hours via email or cell phone. -
Can you put the money directly into my account?
Yes, we require all owners to participate in direct deposit each month. -
Do I get to see the lease or sign it?
Yes, a copy of the tenant’s lease is always available to our Owners, as your Property Management company, we sign all the documents for you. -
Do you sell real estate too?
Yes, we buy and sell real estate when investors are looking to expand or consolidate their portfolio. -
How and when do I get my checks?
We process rent payments to the Owners on or about the 10th of each month. -
How is rent collection handled?
99% of our rent is collected through the Rentvine system via ACH payments made by tenants. -
How long of a lease do you sign?
Typically we do a minimum of a 12 month lease with each new tenant but it can be longer if requested. -
How much security deposit do you charge the tenant?
The security deposit is typically equal to one month’s rent on the property but can sometimes be doubled due to past rental history. -
How soon can you start managing my property?
We can start managing a property as soon as the Property Management Agreement has been signed by the Investor. -
What type of properties do you manage?
We manage residential properties only at this time. -
What type of reports do I get and how often?
Every month you will get an Owner Statement that shows the monthly rental income and any outgoing expenses for that property. Every year for tax purposes each Investor will get a Cash Flow report to give to their accountant for easy tax filing. -
Who holds the tenant security deposit?
We hold the tenant security deposits for the Investor and process all security deposit returns once a lease is complete. -
What are your rental qualifications?
Our primary qualifications are clean rental history and sufficient income to pay the rent. If you have had an eviction filed against you (called a forcible entry and detainer in Oklahoma), we cannot rent to you. We also cannot rent to you if we receive negative feedback from a current or previous landlord. We are seeking income of at least 3x the monthly rent amount. We also review credit and criminal history. We cannot rent to you with an open bankruptcy or a bankruptcy that has been discharged less than 5 years ago. Most of our properties do not require a minimum credit score, but we will decline applicants who have recent unpaid debts. We review criminal history on a case-by-case basis. -
What is your policy regarding service animals?
In accordance with the Americans with Disabilities Act (ADA) and Fair Housing guidelines, Service Animals and Emotional Support Animals that assist a tenant with a disability are not classified as pets. These assistance animals are permitted at all of our properties, and no pet fees or pet rent will be assessed. To proceed with an assistance animal request, the tenant must complete the necessary screening application and provide required documentation, including:
- Verification of the animal's qualification status.
- Any requested supporting letters from physicians or qualified professionals.
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Which repairs are the tenant's responsibility?
The Tenant is responsible for all damages caused by the Tenant, occupants, or guests, with the exception of normal wear and tear. Specific tenant responsibilities include:
- HVAC System: The Tenant is responsible for repairs to the HVAC system that result from the failure to change air filters every 30 days, as determined by the certified HVAC professional and their lease agreement.
- Plumbing: The Tenant is responsible for plumbing repairs caused by tenant misuse, such as clogged drains, unless its determined to be collapsed sewer lines, roots in the sewer lines.
- Lawn Care: The Tenant is responsible for all lawn care and general flower bed maintenance, unless explicitly noted otherwise in the property listing or lease agreement.
- Non-Warrantied Appliances: If the property is provided with a refrigerator, countertop microwave, or washer/dryer, these appliances are not warrantied by the Owner. Should they fail, the Tenant may elect to repair or replace them, or the appliances will only be replaced if explicitly approved by the Owner.
The Owner is responsible for all other reasonably necessary repairs and structural maintenance, including:
- Major Systems: Structural components and major mechanical systems (e.g., HVAC system, roof, foundation, and main plumbing lines).
- Exterior: Exterior property maintenance, including tree trimming and fence repairs.
- Built-in Appliances: All built-in, warrantied appliances (unless otherwise noted).

