Owner Frequently Asked Questions
Am I required to make my property available to Section 8?No, you are not required to make a property Section 8 available
Are you licensed?Yes, we are licensed.
Can I reach you after hours?Yes, our office staff is able to be reached after hours via email or cell phone.
Can you put the money directly into my account?Yes, we prefer the direct deposit option but can also send paper checks at the Owner’s request
Do I get to see the lease or sign it?Yes, a copy of the tenant’s lease is always available to our Owners, as your Property Management company, we sign all the documents for you.
Do you sell real estate too?Yes, we buy and sell real estate when Investors are looking to expand or consolidate their portfolio.
How and when do I get my checks?We process rent payments to the Owners on or about hte 10th of each month.
How is rent collection handled?99% of our rent is collected through the Appfolio system via ACH payments made by tenants.
How long of a lease do you sign?Typically we do a minimum of a 12 month lease with each new tenant but it can be longer if requested.
How much security deposit do you charge the tenant?The security deposit is typically equal to one month’s rent on the property but can sometimes be doubled due to past rental history.
How soon can you start managing my property?We can start managing a property as soon as the Property Management Agreement has been signed by the Investor.
What type of properties do you manage?We manage residential properties only at this time.
What type of reports do I get and how often?Every month you will get an Owner Statement that shows the monthly rental income and any outgoing expenses for that property. Every year for tax purposes each Investor will get a Cash Flow report to give to their accountant for easy tax filing.
Who holds the tenant security deposit?We hold the tenant security deposits for the Investor and process all security deposit returns once a lease is complete.
What are your rental qualifications?Our primary qualifications are clean rental history and sufficient income to pay the rent. If you have had an eviction filed against you (called a forcible entry and detainer in Oklahoma), we cannot rent to you. We also cannot rent to you if we receive negative feedback from a current or previous landlord. We are seeking income of at least 3x the monthly rent amount. We also review credit and criminal history. We cannot rent to you with an open bankruptcy or a bankruptcy that has been discharged less than 5 years ago. Most of our properties do not require a minimum credit score, but we will decline applicants who have recent unpaid debts. We review criminal history on a case-by-case basis.
What is your policy regarding service animals?Service animals that assist a tenant with a disability are not considered pets and are permitted at any of our properties without a pet fee. Tenants must provide documentation showing the service animal's qualification.
Which repairs are the tenant's responsibility?The tenant is responsible for all damages caused by the tenant, with the exception of typical wear and tear. The tenant is also responsible for repairs to the HVAC system that result from the tenant’s failure to change out the air filters every 30 days, as determined by the HVAC repair person. Plumbing repairs are the tenant’s responsibility if caused by the tenant, such as a clogged drain. If a property comes with a refrigerator, countertop microwave, or washer and/or dryer, those appliances are not warrantied by the owner and will only be replaced if approved by the owner. The tenant can choose to repair or replace those appliances if they fail. Tenants are responsible for lawn care and flower bed maintenance, unless otherwise noted in the property listing or lease. The owner is responsible for all other reasonably necessary repairs to the property, including the systems (HVAC, roof, foundation, plumbing), exterior of the property, tree trimming, fence repair, and built-in appliances.